The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten ~ Benjamin Franklin
Government Agencies are often forced to make a decision of choosing between a quality evidence management system that forces the department to raise their budget, and a sub-par evidence management system that meets their budgetary constraints. As consumers, we all face the same dilemma. If you don’t believe me, watch one episode of HGTV’s House Hunters where the husband is a freelance hamster trainer and the wife is a substitute teacher and their budget is $980,000.00.
Price vs. Value
We often convince ourselves, post-purchase, that we negotiated a good deal on the product or service that fit within our given budget. No one wants to admit they purchased a sub-par product or paid for horrible service, yet in this industry, we consciously make these decisions and work backward through the process when purchasing evidence management systems.
Shouldn’t we find a quality evidence management software first and then equate a value once we’ve determined the product is of superior quality and exceeds our needs? The Value of a product is different to every individual. Warren Buffet is often quoted as saying “Price is what you pay, Value is what you get”.
If you could put a value on an evidence management software that saved you tremendous time and effort, automated a majority of your tasks that require an inordinate amount of time, you would probably place the value extremely high. On the other hand, your supervisor or the decision makers may place a very low value on the evidence management software simply because it does not save them any time as they do not or will not use the system at all. Good leaders understand Value, while others shop on Price.
“It’s Better than what we have”
If you think big picture, not just short-term, but put things in perspective and think future needs, you will never utter those words.